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Home: Non Football Related: General Chat: Re: [villahopper] Random & Pointless Things That Really Annoy You: Edit Log



mick
Chelsea Transfer Target

Jun 8, 2011, 4:33 PM

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Re: [villahopper] Random & Pointless Things That Really Annoy You or Reply Privately

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I guess this boils down to what you think is a realistic target.

The one that is in the DfT Penalty Fares policy documents and/or the one that is in the train company's Customer Charter.

I, unlike most people on here I would guess, have worked in a ticket office. I know that sometimes it can take 5 minutes to issue one ticket once you have got all the information from the passenger. In my opinion at certain times 5 minutes isn't a lot of time when you have a queue of maybe 10 people waiting.

I have worked in a ticket office and agree, in some cases, it could take 5 mins to issue a ticket. However, the office was staffed to take this into into account. If that is no longer the case then it is not the fault of the remaining staff, but equally it is not the fault of the passenger either.

But then again I know it can be frustrating waiting in a queue. But sometimes thats just the way it is. Not just at railway stations, but in supermarkets, post offices, hell even at football games. Do they get the same grief, no they don't because the railway is an easy target because most people enjoy having a pop.

As has been said already, at a supermarket you can take your custom elsewhere. It is quite common for a kick off to be delayed if there are excessive queues to get into a match. Do train companies hold trains for passengers in this circumstance - do they hell, instead they accuse passengers of fare dodging and try and issue a penalty fare.

Just a suggestion here but if you are going to catch a train and you think the ticket office may be a little busy why not leave yourself a bit of extra time. Or is it because the GUIDELINES say 5 mins you think that is gospel and you will get away with it.

No problem with leaving a bit of extra time, if possible, but what if you do and still can't get served?
The documents I mention above may be guidelines/aims but what else have passengers got to go on?

Airlines make it clear that you must check in at least xx mins before your flight. However, I have never seen anyone turned away if they have joined the queue prior to the cutoff time but do not actually reach the front until after the deadline has passed. The equivalent on the railway would be, if you join the queue in line with the guidelines, but have not reached the front in time, you are allowed to pay on the train, or at the destination, without penalty.

Even if you can't buy a ticket at the station all you have to do is approach the guard and they will sell you one 99 times out of a 100.

Really ? Just to use two examples - First Capital Connect have no guards; South West Trains have many non-commercial guards. These two companies alone run many more than 1 train in 100.



(This post was edited by mick on Jun 8, 2011, 4:39 PM)


Edit Log:
Post edited by mick (Chelsea Transfer Target) on Jun 8, 2011, 4:34 PM
Post edited by mick (Chelsea Transfer Target) on Jun 8, 2011, 4:36 PM
Post edited by mick (Chelsea Transfer Target) on Jun 8, 2011, 4:37 PM
Post edited by mick (Chelsea Transfer Target) on Jun 8, 2011, 4:38 PM
Post edited by mick (Chelsea Transfer Target) on Jun 8, 2011, 4:39 PM


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